HUANG, H.-H. Expectation Disconfirmation, Ideal Point and Kano Models of Customer Satisfaction: A Comparison . Journal of Asian Social Science Research, [S. l.], v. 5, n. 2, p. 153–166, 2024. DOI: 10.15575/jassr.v5i2.79. Disponível em: https://cassr.net/jassr/index.php/jassr/article/view/79. Acesso em: 29 oct. 2025.